In the first quarter of 2013, enterprise PBX spending dropped to its lowest point since mid-2009, according to Infonetics Research. The enterprise PBX market accounted for $1.8 billion in sales in the first quarter of 2013, which is down nine percent from the previous quarter and down 10 percent from the first quarter of 2012.
Principal analyst Diane Myers suggests the big squeeze is coming from hyper-competitive price pressure and conservative spending by businesses due to economic conditions. In a growing number of instances, conservative spending translates into adopting a hosted PBX solution. Indeed, the global VoIP services market grew nine percent in 2012 – and demand for enterprise cloud-based solutions, hosted VoIP and UC services grew 17 percent last year.
Increasingly, businesses are learning the benefits of replacing legacy systems with cloud-based, fully managed hosted PBX solutions, but it’s not a simple, or unimportant, decision. One key consideration is whether the hosted PBX sends calls over the public Internet or a secure private network. TelePacific’s solution does the latter for several reasons, but chief among them is security.
By managing voice traffic over our own network we are able to offer a very secure solution, giving some peace of mind to business operators facing a growing number of threats from hackers. (To read about PBX hacking horrors, please view our March newsletter.) Also, since we control the traffic from end-to-end, we are able to offer service level guarantees. This is critical because every minute that a company’s central phone system is down translates into real costs in customer satisfaction and lost sales.
TelePacific’s hosted PBX solution is among the more secure and robust in the industry, which is one of the reasons why Tim Healy, our Managed Services Consultant, was invited to speak at the recent IT Summit to share his expertise and knowledge about PBX solutions with small and midsized business owners.
Tim is part of a growing team of cloud services experts at TelePacific who are getting ready to roll out a comprehensive suite of cloud-based business-enhancing solutions; including Hosted Exchange email along with email syncing, security and archiving, desktop and server storage, mobile device management and Hosted SharePoint. We’ve spent a lot of time and effort developing a team of top cloud professionals who understand how to listen to customers and design cost-efficient and productive cloud-based solutions that help businesses grow. They’re waiting to talk with you.