The fall season is nearly upon us already…how did that happen? Seems like summer was just starting last week. But now some kids are back in school, others will be joining them soon, and we will soon be heading out to Washington, D.C. for the Fall Channel Partners Conference & Expo!
We’re really looking forward to the show. It’s a great chance to catch up with old friends, meet new people, share news and see what’s going on in the world of telecom. And visiting our nation’s capitol is always fun—the history, the culture, the sights and sounds…love, love, love it!
But that’s just us. Will you be attending the show? What are you most looking forward to seeing, doing or learning? Is it a trip to one of the 19 Smithsonian museums for a new exhibit? Enjoying the fall colors? Learning more about product updates, introductions or future trends?
There’s so much to discover. Yeah, I think that’s a line from an ad campaign, but it works here too. We hope to see you from September 20-22 at Booth 3007 at the show. Stop by, check us out and hear what’s new. We’ll be talking about Ethernet over Copper, mobile services and who knows what else (maybe the chance to touch a rock from the Apollo 17 mission at the Air and Space Museum?). Whatever you do, and wherever you go when you’re here, it should be lots of fun!
Have a good day at work!
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Posted: August 26th, 2010 by Rebecca
Categories: Agent
Tags: Channel Partner Conference & Expo, fall, products, Smithsonian, TelePacificz, Telepartner, Washington D.C.
Experts say it’s important to keep your brain working hard, solving problems and maintaining connections, to stay healthy. You can do crossword puzzles, play chess, engage in volunteer activities…there’s no limit to what you can do to challenge your neurons and keep sharp.
One idea is even to go back to school. Why should kids have all the fun? Because really, learning and expanding your horizons is fun. Why not re-learn world history? It might come in handy on that trip to Europe when you win the Summer Sales Contest. Or dive into economics so you can make educated judgments when economists “predict” the length of our economic downturn.
But if actually going back to school seems like too much work, or is too expensive right now, you might want to check out TelePacific University. We’ve developed specialized courses to either introduce you to TelePacific products and services you aren’t familiar with, or to help you build your contacts and business. Most courses are online and can be taken at your own pace.
You can even catch up on Brown Bag sessions you may have missed. There’s everything from presentations by product managers to best practices to networking tips to competitive positioning. And there’s a special Telepartner QuickStart program to get new Telepartners, or new employees at your company, up to speed quickly so they can start producing.
Check out TelePacific University today. If you don’t have a login or password, request one from your agent manager. And check out other resources, especially free or low-cost ones, to build your brainpower…work related or not!
Have a good day at work!
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Posted: August 12th, 2010 by Rebecca
Categories: Agent
Tags: back to school, product information, sales tools, TelePacific University, TelePacificz, Telepartner
I watched an old movie recently that made me think about brains…The Man with Two Brains, with Steve Martin and Kathleen Turner. Why is poor Kathleen so often cast as a man posing as a woman? Is it her voice? I mean, it happened in that movie and on “Friends.” But I digress. What I really want to talk about is The Brain.
In case one of your brains has forgotten, The Brain is TelePacific’s online workflow improvement tool to help you do your job more efficiently. It was introduced in this blog a few months ago (remember? “The ‘go to’ place for TelePacific Grey Matter?”), so it seemed like a good time for an update. Have you checked it out recently? If not, you should!
There is a ton of useful information stored there. Everything from easily-customizable presentation templates to product information to competitive information to tips for keeping your brain sharp can be found in The Brain. Some of the recent popular content is about TelePacific Mobile, including questions from agents and answers from TelePacific; about the recent Ethernet product upgrades; and sample emails to help you communicate with your customers.
But The Brain needs your help to expand its capacity even more! We’ll keep updating it with product information and keep that RSS feed of industry news going; can you help by sharing your tips and tricks and materials that have worked—and by rating the materials that are in The Brain so we know what’s working for you? All of our brains working together should help keep us all fresh and current.
And speaking of current—what was in that multi-colored goo Dr. Necessiter kept the brains alive in? Did it have some kind of electrical current, even without wires? Whether you can answer that question or not, send us your brainy thoughts to improve The Brain. Or just let us know you like it as it is…we like feedback! Almost as much as we like brains.
Have a good day at work!
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Posted: July 23rd, 2010 by Rebecca
Categories: Agent
Tags: custom presentations, datasheets, sales tools, TelePacificz, Telepartner, The Brain, The Man with Two Brains
SmartVoice has been upgraded! Yes, we didn’t think it could get much better either…but it did! TelePacific has expanded the list of certified PBX systems, upgraded some standard equipment with Cisco hardware and expanded the available configurations. Whew, that was a lot of work!
So…SmartVoice now supports four new PBX systems: Asterisk-derived systems meeting certain requirements, Mitel 3300MCD, Toshiba CIX series and Cisco Call Manager Express. This is in addition to the systems already supported, including Allworx and ShoreTel, and the list will keep growing.
In other news, the Cisco ISR will become standard for the SIP network. This is good news because it no longer requires a certified firewall with a SIP trunk. The Cisco router supports higher bandwidths and provides unscreened calling for SIP network continuity. Good news!
And we’re expanded the configurations available for SmartVoice. All products now start with four call paths and we’ve increased the upper ceiling on PRI and CAS. We’ve also increased the available bandwidth options for all configurations, ranging from 1.5M to 135M.
New pricing is included in the product guides, and there’s lots more information on the Telepartner site. Or check with your Telepartner manager for all the details.
Have a good day at work!
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Posted: June 29th, 2010 by Rebecca
Categories: Agent
Tags: product enhancements, SmartVoice, TelePacificz, Telepartner
When the dog days of summer roll around and no one wants to work (its way more fun to be out of the office playing), we have to get creative to keep people engaged. Not engaged like the “to be married” kind, but engaged in the workplace, making decisions and bettering their workflow. So how do we do that?
One of the most popular ways is by offering promotions. Who wouldn’t take a second look at a cool product that available with a special promotion? I’m sure a certain retail behemoth will do well selling a certain hot smart phone at an extreme discount…but I digress.
Back to the summer deals! You’ve already read about our summer sales contest with far-flung vacations available for the winning…now for the SmartVoice Summer Sizzle. From now until August 31, you can offer customers some great promotional pricing on SmartVoice PRI, CAS, SIP and Business Lines, as well as the SmartVoice 1Net Double and Triple Plays for any new location ordered. We can’t share all the details here, so check with your Telepartner manager if you want the nitty-gritty breakdown.
Once again, you can create a win-win for customers: they get a great service at a promotional price and you create a happy, satisfied customer. That’s sizzlin’ hot!
Have a good day at work!
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Posted: June 15th, 2010 by Rebecca
Categories: Agent
Kind of a creepy title for this entry…but appropriate because we want to tap into your brains! Don’t worry, not in a mad scientist kind of way…or zombie kind of way. But we do want to harness your knowledge, experience, connections and resources, combine it with ours, and help you be an even more effective “closer.” How, you may ask? Good, I see we got that brain intrigued….
Introducing (drum roll please): The Brain! TelePacific has launched a new online tool that allows us to share a variety of information with you, and that we hope will enable better conversations between you and your customers. If you haven’t browsed through The Brain yet, here’s an overview:
- We’ve posted presentation templates you can customize without worrying about formatting. Drag and drop slides to arrange your presentation, find slides others have developed if you think you’re missing something and follow a simple form to include all of your information in the presentation.
- Read up on TelePacific’s competitors through our RSS feed of market news, and check out the Competitors tab for positioning tips.
- Learn about the vertical industries where TelePacific has customers. This can help you target a new market or find a new idea.
- Find all kinds of TelePacific information, from product datasheets to case studies to sales tips to analyst reports.
We’re calling The Brain the “go to” place for TelePacific Grey Matter. We’ll keep updating it with new information and we ask that you do the same. Share your tips and tricks, materials that have worked and rate the materials that are in The Brain. Then search to find the most popular, highest rated and recently updated information to be sure you have the best tools to close a sale.
If you are a current Telepartner, you should have received an email with login information. If not, contact your Telepartner manager. And we’d love to hear your feedback on The Brain…email telepartner@telepacific.com with your brainy thoughts.
Have a good day at work!
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Posted: May 24th, 2010 by Rebecca
Categories: Agent
Tags: competitors, custom presentations, datasheets, sales tools, TelePacificz, Telepartner, The Brain
Summer vacations are overrated. The weather is hot. Locations are crowded. Prices are expensive. I guess if you like overpaying for crowded, sweaty vacations, perhaps summers are okay. I personally prefer fall vacations. Better weather, deals and tourist density….and it could even be free.
If you haven’t already heard, TelePacific is offering a cool summer contest with four winners and more than $10,000 in travel vouchers. There are two categories: 2009 President’s Club Agents and Non-President’s Club Agents. First place in each category wins $4,000 for their dream vacation, and second place in each category wins $1,500 to travel wherever they desire.
Check out the fine print here:
- Achieve the highest combined total revenue of all new SmartVoice and OneNet orders from May 1st through August 31st. Additionally, all Value Added Services revenue from that period will apply.
- Double Dash value added sales will be counted as gross revenue before the discount, which means your customers get free services and you get the credit. Wow!
- Value Added Services include OneSecure, RemoteStor, Conference Central, Fax Central, Trunk Group Call Forwarding, Station-to-Station Dialing, voicemail, Email, Web Hosting, QoS, Outbound Internet Failover, DNS, Feature Pack, Network Redundancy, and VPN Remote Access.
- Winners will be based on contracted revenue within the contest period, minus fallout/cancels.
- The highest revenue total will determine the first and second place winners.
- In the event of a tie, the agent with the highest Value Added Services revenue will win.
Vouchers will be awarded no later than November 1st…so perhaps a skiing vacation in the Alps? Holidays in Bermuda? New Year’s in the North Pole? It’s up to you. Contact your Telepartner manager with questions.
And have a good day at work!
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Posted: May 14th, 2010 by Rebecca
Categories: Agent
Tags: OneNet, SmartVoice, summer promotion, Tags: TelePacific, Telepartner, travel, vacation, value added services
“You’re simply the best! Better than all the rest. Better than anyone, anyone I’ve ever met!”
That Tina Turner song probably sounds familiar. You may have hummed it to a loved one…shouted it to a co-worker…or sung it to yourself in the shower. You may even remember it as part of advertising campaigns. Its message fits so many situations and so many people…so we’re going to apply it to TelePacific’s customer support.
We admit we’re a little biased. But we also know that if we didn’t have outstanding customer support, we wouldn’t have gotten to where we are today. Sure, our services are reliable and we offer products customers need at reasonable prices, but those are only two pieces of the puzzle. If customers and partners had challenges working with the people managing and maintaining TelePacific’s services, we wouldn’t still be in business.
You have to like the people you work with—at least a little. It makes life easier, work easier, and being positive about a product or company easier. We know that customers make purchasing decisions based (at least somewhat) on who they will be working with. And we know that having solid, reliable and friendly customer support makes your job selling our services easier.
So we’ve got the customer service, products and prices to make your job easier…what else can we do to help? Drop us a line or connect with your Telepartner manager. You know you’ll find a smiling person on our side, ready to help with whatever you need.
Have a good day at work!
Interested in learning more about the channel? Check out TelePacific’s Telepartner program out today.
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Posted: May 3rd, 2010 by Rebecca
Categories: Agent
Tags: best, customer support, simply the best, TelePacificz, Telepartner, Tina Turner
Yes, it’s true—TelePacific had the best booth in the universe at 2010: A Channel Odyssey, the Spring 2010 Channel Partners Conference & Expo. If you didn’t make it to the show, check out our awesome agent managers and our booth!
- TelePacific’s Agent Managers
TelePacific's Booth at the Channel Partner's Show
Yeah, we’re pretty proud. After all, we won because attendees voted online to select the Best in Show…and they chose us as Best Trade Show Booth. Guess our chill vibe and lounge-style layout helped people relax and do business…just like we’d hoped!
We’re looking forward to picking up our trophy at the Fall show in Washington D.C. Check us out there too—you never know what we’ll come up with next!
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Posted: April 29th, 2010 by Rebecca
Categories: Agent
Tags: Best in show, TelePacific Agent, TelePacificz, Telepartner
What a great trip! Not that we’re bragging…but this year’s President’s Club celebration was fantastic. For those of you not familiar with TelePacific’s President’s Club, it is an honor bestowed on our top-performing Telepartners each year. In addition to joining the exclusive group of President’s Club honorees, each of our honorees is treated to a weekend getaway at a fun and fabulous resort.
This year we feted seven President’s Club Telepartners instead of the normal five. Our 2009 honorees are:
- Sandler Partners
- World Telecom Group
- PSI Network
- Intelisys Communications
- Telecombrokers
- Datatel Solutions
- Bridgepoint Technologies
For our 2009 getaway (which happened just a few weeks ago, in the first half of April) we went to The Ritz-Carlton Highlands in beautiful Lake Tahoe. We enjoyed tasty food, great networking, fun with the group (karaoke, anyone?)…and that was just the first night! We also had a great day on the slopes at Northstar or a relaxing day at the Ritz spa; heard a TelePacific update and industry perspective from President and CEO Dick Jalkut; and celebrated our Telepartners’ achievements with the Awards Reception and Dinner.
All of our Telepartners are eligible to achieve President’s Club status. We’ll be announcing the destination for next year’s event soon…so keep working hard if you’re interested in joining us next year and enjoying an outstanding weekend to celebrate your successes!
And a big thank you to all of our Telepartners for helping TelePacific achieve such success in 2009. We couldn’t do it without you!
Want to learn more about TelePacific’s agent program? Click here to sign up and get all the details.
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Posted: April 27th, 2010 by Rebecca
Categories: Agent
Tags: agent success, Lake Tahoe, President’s Club, TelePacificz, telepartners
We’re here to help you. No, seriously. A lot of people say they’re “here for you” and then don’t deliver. TelePacific won’t do that. We’ve got your back.
You’ve probably noticed an increase in communications from the Telepartner organization. Good! We made a resolution for 2010 to keep in closer contact with our partners and make sure we are doing all we can to help you be successful. Case in point: our new Agent Brown Bag sessions.
The February session was a doozy—and we mean that in a good way. Data Services Product Manager Extraordinaire Jon Lowry covered both new and expanded data services products TelePacific rolled out in 2009 and is working on for 2010. These value-added and integrated services provide you another way to be valuable to your customers by helping them be more productive, efficient and save money.
For instance, did you know that TelePacific expanded its Ethernet offerings in 2009—and is continuing to do so in 2010? Look for Ethernet over TDM, Ethernet over DS3, Ethernet over Copper and more Ethernet partnerships with third-party providers. And did you know that we are integrating services like SmartVoice with Internet; SmartVoice with 1Net; SmartVoice with 1Net and Internet; and 1Net with Internet to help customers increase their optimization and efficiency? Well, now you know.
And of course we have our Conference Central; Fax Central; Voicemail; OneSecure VPN with managed security services; RemoteStor, the comprehensive enterprise-class data backup and recovery service; and new Classes of Service (CoS) packages to help customers plan ahead, be available to their customers and protect their information assets.
These new integrated and value-added services are a win-win: your customers will benefit from an increased ease in doing business, and you’ll benefit from increased revenue.
Keep looking for more helpful information as the year goes on…more Brown Bag sessions, more blog entries, more newsletters and our same excellent customer support—for you and your customers. Have a good day at work!
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Posted: March 23rd, 2010 by Rebecca
Categories: Agent
It’s the TelePacific blog, take two! Wait, I take that back. This is a new blog, all about the channel. So it’s related, not entirely separate. Consider the blogs sisters, since they both descended from TelePacific. And since you can find this blog by visiting the TelePacific blog, it makes sense (right?).
This blog is focused on TelePacific’s Telepartner Channel: the program, the agents, news and information relevant to agents and sometimes some interesting stuff we find online. Hopefully, this blog will become a valuable resource as you look for ways to better work with your customers. And, of course, it will help us share important information with you.
For example, you’ve heard (by now) about some recent changes in the management of the Telepartner program. In the future, news like that, specific to the channel, will also be shared via this blog. TelePacific is all about communications and this is just one more way for us to communicate with you.
But we can’t write this blog without you. We can post multiple entries every day but if those entries aren’t useful for you and your business, there isn’t much point. So let us know what you think. Let us know what’s working and what isn’t. Post comments or questions. Engage in a dialogue. Give us ideas for future blog posts. And refer your friends and colleagues who might benefit from reading the blog too.
With that, consider this blog live. Check back often for updates, news and interesting tidbits. Have a good day at work!
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Posted: February 15th, 2010 by Rebecca
Categories: Agent
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