Okay, let’s be honest now. How many times have you accidentally hung up on a caller while trying to set up a three-way call? It’s okay to admit it…we’ve all done it. Sometimes you hang up on one person, sometimes both…one time I think I even connected the other two callers and somehow hung up [...]
Category: Voice Service and News
Summer Time and the Living is Easy
Memorial Day marks the beginning of summer. You probably have some summer plans—the beach, camping, the State Fair or avoiding the heat by going to Alaska. Either way, you, and likely many others in your company, will be taking some time out of the office to go enjoy the summer months.
Be ready for summer, and [...]
Don’t Mess with the Gatekeeper (aka Fraud Deflector)
When you think about it, being a receptionist is a really difficult job. A big part of the job is being nice and pleasant all day, to everyone—even people who are neither nice nor pleasant to you. You have to remember names, phone numbers, email addresses, websites, locations, the boss’ favorite lunch order…the list goes [...]
Phone Fraud on Your Dime
Most of us know not to give our credit card number, social security number and mother’s maiden name to strangers over the phone. Some of us are even concerned with leaving our homes or being photographed for fear of identity theft—okay, maybe that’s just me (although I have to say, after starting this blog I [...]
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