Okay, let’s be honest now. How many times have you accidentally hung up on a caller while trying to set up a three-way call? It’s okay to admit it…we’ve all done it. Sometimes you hang up on one person, sometimes both…one time I think I even connected the other two callers and somehow hung up [...]
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Posted: August 3rd, 2010 by Rebecca
Categories: TelePacific, Voice Service and News
Tags: audio recording, call tracking, conference call, conference central, mute, password, TelePacificz, three-way calling, toll-free number
Consultants are their own breed. Who else bills at half, quarter or even tenth of an hour increments, manages scores of clients, works long hours and is expected to account for every minute worked and every penny spent and link it back to a client account? It’s a tough world. No wonder lawyers, accountants, business [...]
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Posted: July 20th, 2010 by Rebecca
Categories: Productivity and Expenditure, TelePacific
Tags: billable hours, billing software, conference central, consultant, multiple offices, onecentral, SmartVoice, TelePacificz, time management, utilization
There are differing perspectives on being an “insider.” Insider trading –bad. Insider connection to get you a job—good. Insider’s guide to [insert your favorite here—wine tasting, travel to Europe, the Muppet Show]. Regardless of the usage, most of the time it’s good to be an insider. You get access to people, information or connections others [...]
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Posted: March 30th, 2010 by Rebecca
Categories: Customer Service and Communication, TelePacific
Tags: 1net, conference central, customer care, customer issues, customer service, customer support, escalation, Fax to email, insider, managed security, Muppet Show, onecentral, OneSecure, RemoteStor, technical support, telecommunications, TelePacific Communications, user guides
TelePacific discusses how companies can be both socially responsible and profitable.
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Posted: February 23rd, 2010 by Rebecca
Categories: Social Responsibility, TelePacific
Tags: 1net, certification, conference central, environmental, fax, green, onecentral, onepac, OneSecure, remote workforce, RemoteStor, roof garden, social responsibility, telecommuting, teleconference, TelePacificz, telepartners, video conference, vpn
TelePacific shares how it helps companies improve their accessibility and customer service.
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Posted: February 16th, 2010 by Rebecca
Categories: Customer Service and Communication, TelePacific
Tags: access, conference call, conference central, customer service, email, fax, hide and seek, line hunting, long distance rates, problems, sales, telepacific international rates, TelePacificz, voicemail, VoIP